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To pair your smartwatch, download the AIWR app (available on both Android and iOS), turn on Bluetooth, and follow the in-app instructions to connect your smartwatch to your phone.

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Yes, most of our smartwatches are water-resistant. However, the level of resistance may vary depending on the model. Please check your product’s specifications for detailed water resistance ratings.

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Yes, our smartwatches with Bluetooth calling functionality allow you to make and receive calls directly from your wrist. Ensure Bluetooth is enabled and the watch is paired with your phone.

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Firmware updates are automatically prompted via the companion app. Ensure your smartwatch is connected to the app and follow the on-screen instructions to install the latest firmware.

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Ensure the battery is charged. If the watch still does not turn on, perform a hard reset by holding down the power button for 10 seconds or more.

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Check that Bluetooth is enabled on both the smartwatch and your phone. Ensure the smartwatch is within range, and try restarting both devices. If the issue persists, re-pair the devices via the app.

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Make sure your smartwatch is worn correctly, with the sensors in contact with your skin. If the issue continues, try recalibrating the step counter by Factory Reset on your watch or check if your watch needs a firmware update.

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Check your notification settings on both your smartwatch and the AIWR app. Ensure the correct app permissions are granted for notifications. Also, ensure your phone’s Do Not Disturb mode is disabled.

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To change the watch face, go to the watch settings and select the “Watch Face” option. You can choose from pre-installed watch faces or download more from the AIWR app.

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Yes, our smartwatches come with various fitness modes such as running, cycling, swimming, and more. Access the “Exercise”” section in the app or directly from the smartwatch to start tracking your workout.

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Sleep tracking is enabled by default on most of our smartwatches. To track your sleep, wear your watch while sleeping, and review your sleep data in the AIWR app the next morning.

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Yes, you can customize which notifications appear on your smartwatch through the app. Go to “My” > “Message Notifications” and select which apps you want to receive alerts from.

What is the warranty period for my smartwatch?

Our smartwatches come with a 1-year warranty from the date of purchase. This covers defects in material and workmanship under normal usage conditions

What does the warranty cover?

The warranty covers manufacturing defects, such as issues with the watch’s screen, heart rate sensors, or battery. It does not cover damage caused by accidents, misuse, or water immersion beyond the specified waterproof rating.

How do I request a warranty repair or replacement?

If your smartwatch is under warranty, contact our customer service team with proof of purchase and details of the issue. We will guide you through the return or replacement process.

How do I extend my warranty?

At this time, we do not offer an official warranty extension program. However, we recommend protecting your smartwatch with a third-party insurance service for extended coverage.